Purchase a $4 return label and print it at home, or mail it yourself using your own mailing label.

PURCHASE RETURN LABEL HERE

Return Policies

• 30-Day Window: Some items can be returned within 30 days of delivery.
• Holiday Orders: Christmas and Valentine’s Day gifts can be returned up to 30 days after the holiday.
• Condition: Items must be unused, unworn, and in original packaging. ($3 fee if packaging is missing.)
• Final Sale Items: Earrings, engraved items, and clearance pieces cannot be returned.

Shipping Info

• Customers are responsible for return shipping (unless we made a mistake).
• We recommend USPS Ground Shipping for the most affordable option.
• Returns must be shipped in a bubble mailer (feel free to reuse our packaging).

What to Include

• Include your packing slip with the return.
• No packing slip? Just write your order info (name, order number, email) on a note.

Ship To

Modern Out, LLC
ATTN: Returns
4801 Line Ave STE 7
Shreveport, LA 71106

Returns are processed within 1–2 business days after we receive your package.

Questions? Contact us.

Exchange Policies

• 30-Day Window: Most items can be exchanged within 30 days of delivery.
• Holiday Orders: Christmas and Valentine’s Day gifts can be exchanged up to 30 days after the holiday.
• Condition: Items must be unused, unworn, and in original packaging. ($3 fee if packaging is missing.)
• Final Sale Items: Earrings, engraved items, and clearance pieces cannot be exchanged.

Shipping Info

• Customers are responsible for exchange shipping (unless we made a mistake).
• We recommend USPS Ground Shipping for the most affordable option.
• Exchanges must be shipped in a bubble mailer (feel free to reuse our packaging).

What to Include

• Include your packing slip with the exchange.
• No packing slip? Just write your order info (name, order number, email) on a legible note.
• When exchanging, make sure the item you want is in stock. Contact us to confirm if you haven't.
• Write the new item details on your packing slip or note.

Ship To

Modern Out, LLC
ATTN: Exchanges
4801 Line Ave STE 7
Shreveport, LA 71106

Exchanges are processed within 1–2 business days after we receive your package.

Questions? Contact us.

Domestic Shipping

• Standard shipping - 3 to 5 business days
• Priority shipping - 2 to 3 business days
• Express shipping - 1 to 2 business day

International Shipping

• Standard shipping - 1 to 6 weeks - depending on your location.
• Priority shipping - we currently do not support priority international. 
• Please be aware that international orders outside of the US may have duty/tax fees when picking up your package. Check with your local tax laws.

WE DO NOT SHIP TO GERMANY.

Orders will leave our office in 1 to 2 business days from original order date. Expect small increase during gift giving holiday times.

Order cancellations must be made before items ship.

Personalized items cannot be canceled or changed if production process has begun.

If you notice you made an error with your order, please contact us right away.

We ship worldwide from Louisiana, USA.

International orders can take anywhere from 1 to 6 weeks depending on your location and your countries customs.

Please be aware that international orders outside of the US may have duty/tax fees when picking up your package. Check with your local tax laws.

We do not currently ship to Germany due to local laws.

Warranty Policy

• Most jewelry comes with a limited lifetime warranty.
• If your item is faulty or we made a mistake, we’ll replace it.
• Warranty also covers accidental breakage (like a chain getting pulled or caught).

Not Covered:

• Lost or stolen items
• Clearance items
• Normal wear & tear (scratches, scuffs, etc.)

Warranty Requirements:

• Photo proof of the damage is required.
• Within 100 days of delivery: we cover shipping for repairs.
• After 100 days: repairs are still free, but customer pays shipping.
• Limit: 2 warranty claims per item.

If you need help, please contact us with a photo of your item and we’ll take care of you.

For longer lasting quality, please keep all plated jewelry completely dry. Remove all plated jewelry before bathing swimming and exercising. Keep plated and gold filled jewelry away from chemicals in colognes, lotions, cleaners, soaps, and pools. These chemicals can be corrosive over time and can harm the plating and color of the product. Please gently clean with warm water if your items come across any of these products. Store plated jewelry in a cool, dry place when not being worn. Our black jewelry boxes that comes with your order are perfect for storage and travel. Stainless steel jewelry is okay to get wet and is tarnish resistant. You can view the materials of each product in the description part of the website. Water/chemical damage is not covered in our Warranty.

Our store is connected to the popular Shop app. Keep in mind, the Shop app does not support most variant selections. That means most likely you will not be able to choose lengths of chains and type engraving requests. If this happens, you will receive the most common options and sizes with blank engravings. We suggest using our main website to deal with variant options if that matters to you.